9-2017 Beware of Uber !

Beware of Uber !

I have experienced fraudulent activities by Uber in Hyderabad, India. I am sure there are many other ways Uber can fleece you. If you know any other ways you have been fleeced, let me know by email drpartha@gmail.com.

1. Uber has no contact centre where a customer can call up, if they have a problem or complaint. The mobile app. used by Uber is defective in many respects and cannot be used for lodging complaints or reporting issues which are not listed in the app. Of course, there is no email address where a customer can report issues. Their website has only a few limited issues which you can report. You may be sufferiing from an issue not listed in their web pages.

2. When you book a cab, the driver may not even reach your pickup point. Instead, he would report a “no show” and charge a cancellation fee. Although the driver has your contact number, he will not even call up to warn you or alert you that he has been waiting and is aborting the wait and he will charge a “no show” fee. There is no way that a customer can prove that the driver did not reach the pick up point. The customer has no option other than paying the “no show” ransom.

3. When you finish your trip and pay the driver by cash, the driver can still make a claim using your cashless payment option (UPI, ewallet, PayTM). The claim will obviously fail for want of authentication and a “payment pending” notice will hang on your app forever until you pay up.

4. Violating all norms of corporate decency or ethics, Uber has no channel for complaint escalation, appeal, or arbitration.

5. You have no scope for posting your suggestions, remarks, or queries to Uber.

There is no way to complain or raise a dispute, since Uber has insulated itslf very cleverly (see point #1 above).

Next time you book an Uber cab, be prepared for some nasty surprises.

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6-2017 Beware of ionexchange zero-b

Looking for a water purifier for your home/office/work-place ? Read this, before you make any decision. Save yourself and avoid all the pain.

#1 Complaint dated Wed, 26 Apr 2017, lodged with ionexchange ::

//**

I am thoroughly disappointed with your product and your servicing
arrangements. No one has come till now to attend to my complaint.
…..
…..
Please remember that it is impossible to survive without drinking water
in this scorching summer. I have waited enough. I am contemplating
putting up this entire episode as well as my earlier experiences on the
w-w-web and propagate it to all your competitors.
**//

#2 Complaint dated Wed, 27 Mar 2017 , lodged with ionexchange ::

//**


I am now obliged to make this irresponsible behaviour known publically
over the Press and through the w-w-web (I am an IEEE decorated web
designer). Your competitors will certainly benefit from this adverse
publicity.

I expect you to take IMMEDIATE action and ensure that the servicing to
be done, without any further delay
**//

You can get more details from drpartha@gmail.com. You are also welcome to narrate your bitter experiences with ionexchange zero-B. Your experiences will also be displayed on the web, to alert others. We all have a collective responsibility to prevent such unprofessional and unethical behaviour by irresponsile companies like ionexchange.